Set up email on Web Hosting

Every Web Hosting plan includes email at your own domain, like hello@yourbusiness.com. First create the mailbox in cPanel, then add it to the apps you use.

Create a mailbox

1. In the console, open Web Hosting and click the account.

2. Under Go straight to, click Email accounts. cPanel opens on its email page.

3. Click Create, choose the domain, type the part before the @ and set a password.

4. Click Create at the bottom of the form to make the mailbox.

You’ll use the full email address and this password to sign in from any app. The same cPanel page is where you change a mailbox’s password, set its storage quota or delete it.

Tip

For email to arrive, your domain must point at your hosting. See Point a domain at your Web Hosting.

The settings you need

These are also on the account’s page in the console, under Email settings, with buttons to copy them.

Setting	Value
Account type	IMAP
Incoming mail server (IMAP)	falcon.cloudzyro.com, port 993, SSL/TLS
Outgoing mail server (SMTP)	falcon.cloudzyro.com, port 465, SSL/TLS
Username	Your full email address
Password	The mailbox’s password

Use the same username and password for outgoing mail: the outgoing server needs you to sign in.

Use falcon.cloudzyro.com as the server name, not your own domain. It works whatever your domain’s DNS, and its security certificate is always valid.

Add it to your app

Menu names change between app versions, so look for the nearest match if yours differs. Whenever an app offers to set things up automatically and it doesn’t work, choose manual or advanced setup and enter the settings above.

iPhone and iPad

1. Open Settings, then find Mail (on recent versions it’s under Apps).

2. Tap Mail Accounts (or Accounts), then Add Account, then Other, then Add Mail Account.

3. Enter your name, full email address and mailbox password, then tap Next.

4. Choose IMAP.

5. Under both Incoming Mail Server and Outgoing Mail Server, enter falcon.cloudzyro.com as the host name, your full email address as the username, and the mailbox password.

6. Tap Next, then Save.

Android

Android phones come with different email apps depending on the maker. In most of them:

1. Open the email app and choose to add an account.

2. Choose Other (or Personal (IMAP)), enter your full email address and tap Manual setup if it’s offered.

3. Choose IMAP.

4. Enter the incoming server falcon.cloudzyro.com, port 993, security SSL/TLS, with your full email address and mailbox password.

5. Enter the outgoing server falcon.cloudzyro.com, port 465, security SSL/TLS, and make sure signing in is required, with the same email address and password.

If your phone’s own app gives you trouble, the Gmail app works on every Android phone: see its tab.

Outlook

1. In Outlook, add an account (usually under File or Settings, then Add account).

2. Enter your full email address.

3. If Outlook asks, choose IMAP, then the option for advanced or manual settings.

4. Enter the incoming server falcon.cloudzyro.com, port 993, SSL/TLS, and the outgoing server falcon.cloudzyro.com, port 465, SSL/TLS.

5. Enter your full email address as the username and the mailbox password for both, then continue.

Apple Mail (Mac)

1. In Mail, choose Mail, then Add Account.

2. Choose Other Mail Account and click Continue.

3. Enter your name, full email address and mailbox password, then click Sign In.

4. If Mail asks for more details, choose IMAP as the account type, and enter falcon.cloudzyro.com as both the incoming and outgoing mail server, with your full email address as the username.

5. Click Sign In, choose what to use the account for, and click Done.

Gmail app

The Gmail app on iPhone, iPad and Android can read other email accounts too.

1. In the Gmail app, tap your profile picture, then Add another account.

2. Choose Other.

3. Enter your full email address and tap Manual setup if it’s offered, then choose Personal (IMAP).

4. Enter the mailbox password.

5. For the incoming server, enter falcon.cloudzyro.com, port 993, security SSL/TLS.

6. For the outgoing server, enter falcon.cloudzyro.com, port 465, security SSL/TLS, with signing in required.

Webmail

You can read and send email in a web browser, with nothing to set up:

1. Go to https://falcon.cloudzyro.com:2096 (also linked on the account’s page under Email settings).

2. Sign in with your full email address and the mailbox password.

If it doesn’t work

• Check the username is the full email address, not just the part before the @.
• If the password is wrong or forgotten, set a new one in cPanel’s Email accounts, then enter it in every app that uses that mailbox.
• If email stops arriving, check the account’s Disk use in the console: when it’s full, email stops arriving.

More help: Email troubleshooting, or email support@cloudzyro.com.